Delivery & Returns
It's business as usual with our production and despatch teams, although we are experiencing particularly high demand at present.
STANDARD DELIVERY (5-7 working days) IS FREE for UK Mainland orders over £25
There is a £4.99 delivery charge for orders below £25
Overseas Orders: Delivery charges for mainland European destinations will be shown at the checkout pages. For all other countries, please contact us.
From 1st January 2021, orders for EU destinations will not be charged UK VAT but Local VAT, Duty and other Customs Charges may be payable by the customer, usually to the carrier.
Can I request my item is left in a safe place? - Yes, you can leave instructions in the order comments section at the checkout when placing your order. PLEASE NOTE - by requesting your items are left in a safe place you do so at your own risk and Travelsmart will not be held responsible for any missing or stolen parcels. Please make sure that your safe place is secure and out of sight.
What time can I expect my delivery? - All our parcels are sent by courier and can be delivered between 8am and 6pm. In cases where the couriers are running late due to traffic incidents or during busier periods your parcel may arrive later than 6pm
What happens if I'm not in when delivery is attempted? - If you are not in when delivery is attempted the courier may attempt to leave it with a neighbour or leave a card either detailing when they will return or for you to rearrange your delivery date and time . If you do not want your items to be left with a neighbour please specify this in the order comments section at the checkout section when ordering. If you have requested an item is left in a safe place your item will be left here unless the driver feels the safe place is not suitable in which case they will leave a card for you to rearrange a more suitable delivery time and date. In the case of any items which have been sent for via a signed for service a card will be left for you to rearrange delivery.
RETURNS AND REFUNDS - We strive to ensure that our products are of the highest quality. If for any reason you are not satisfied with your purchase you should inform us straight away and in any event within 14 calendar days of delivery to you. If you are not happy with your item you must not use it as we will not accept return on any used or marked items.
For items that have not been personalised, customised or made to order, you have a right to cancel the contract within 14 calendar days and up to a further 14 calendar days from cancellation to return the item. Simply return the item to us, unused, with its original packaging and the receipt, retaining a note of the number of the receipt for your own records, and obtain proof of postage. You will be responsible for the cost of returning the items. Refunds will be processed within 14 calendar days of receiving the returned item. If you suspect your item to be faulty, please contact us to discuss as we will arrange returns where items are faulty or there has been an error on the part of Travelsmart.
WHERE DO I RETURN MY ITEM
Please email us at email@example.com to inform you wish to return your item so we can issue you with a returns number. Failure to do this may result in a longer refund lead time. Please return items to
Travelsmart Returns, Unit 6 Sketchley Meadows, Hinckley, Leicestershire, LE10 3EN
Please include either a copy of the invoice or a note with your name, address and order number so we can easily identify your parcel. We advise obtaining proof of postage for your own records. Your refund will be processed within 14 days via the original payment method.
HOW DO I EXCHANGE ITEMS
If you wish to exchange your item please contact us firstname.lastname@example.org where we can advise you on how to do this.